Writing & Skills Review: skarga i powtórzenie Unit 4

Wyrażanie niezadowolenia:

• "I am writing to express my dissatisfaction with..."
• "I was extremely disappointed to discover that..."
• "I found the service wholly unsatisfactory."
• "This is unacceptable given that..."
• "I was appalled to find that..."

Opisywanie problemu:

• "On [data], I purchased/ordered/used..."
• "Despite being advertised as..."
• "The device failed to function as described."
• "I have been unable to access my account since..."
• "I was charged [kwota] without my authorisation."

Żądania:

• "I would therefore request a full refund."
• "I expect the issue to be resolved within [X] working days."
• "I require written confirmation that..."
• "I trust you will treat this matter with the urgency it deserves."

Eskalacja:

• "If this matter is not resolved within [X] days, I will have no choice but to..."
• "...contact the relevant consumer protection authority."
• "...dispute the charge with my bank."
• "...seek legal advice."